Shipping 7

• when will my order arrive?
• where does skoah ship to?
• how much is shipping?
• i live by a store can i do an in-store pickup?
• how do i track my order?

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Order 3

• shoot! i made a mistake with my order.
• is it safe to shop at skoah.com?
• can i use an in-store gift card on my online purchase?

Gift Cards 4

• when can i expect my e-gift kard to arrive? how do i gift it?
• how do i check the balance of my gift card?
• can i use my gift card for online purchases?
• can i return my gift kard?

Returns & Exchanges 3

• can i return my products?
• yikes! i received the wrong product(s)!
• what happens if I don't like some of these products?

Online Booking 4

• is my booking account different from my account i use to shop at skoah.com?
• why do i have to enter my credit card?
• i can’t seem to see my membership discount?
• i have a facial certificate / gift card, how do i use this to book?

Products 58

• what’s in your products?
• do you test on animals? and are your products vegan?
• are your products gluten-free? i’m allergic.
• my skin is sensitive, will i react to skoah products?
• i see propylene glycol in some products – isn’t that antifreeze?

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Membership 12

• which membership is right for me?
• how does my membership work?
• how do i cancel my membership?
• can i share my membership?
• i've misplaced my terms and conditions, what are they?

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Peel Facial 9

• about our peel
• what does it do?
• how often can i do a peel?
• what are the risks and warnings?
• what can I expect after the treatment?

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Facials 33

• how often should I really come for facials?
• can I come for a facial weekly?
• what does a power facial entail?
• what is the best facial for acne?
• why do I still have blackheads after my facial?

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About skoah 10

• do you have a recycling program?
• why are your labels plain?
• is your entire staff just women? do you hire men?
• is skoah a Canadian company?
• how long have you guys been open?

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Age 6

• if I'm older, do I still need to take care of my skin?
• adult acne
• what is the best way to treat teenage acne?
• does dry skin cause wrinkles?
• best anti-aging tips

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Ingredients 23

• why do we use preservatives?
• why do we use propylene glycol?
• so I don't have to take AHA off?
• what is the scent in the kleansing lotion?
• is it pronounced A-H-A or A-HA?

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Routine 23

• do I have to cleanse 2 times daily? why?
• do I need to wear sunscreen in the winter?
• 5 minute morning skincare (the basics and how to have a quick and efficient routine)
• how to use face masks?
• is double cleansing necessary?

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Skin Concerns 36

• why can't I pop it?
• do I have like... really loose skin? How do I make it tighter? I just feel like it's really saggy.
• why does my child have blackheads?
• how do I make my pores smaller?
• why does my pH have to be balanced?

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Skin Types 10

• i don't need an SPF because I'm a darker skin tone
• should men have skincare routines?
• what is dehydrated skin? and how to help it
• what happens to your skin while you sleep?
• what do you do when you have acne and dry skin?

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Misc 5

• what's wrong with using my apricot scrub?
• timely results with skincare
• what is the difference between UVA and UVB rays?
• should we be using pH meters on skin?
• the ultimate guide to pH and your skin

Facialicious 1

• How long is the facialiscious facial?

Glow 4

• How long is the glow facial?
• Do I get dermaplaning and high frequency with the glow facial?
• Is the high frequency part of the glow facial recommended for everybody?
• Can I keep my jewelry on during my glow facial?

Superglow 2

• How long is the superglow facial?
• Do I get dermaplaning and high frequency with my superglow facial?

Illuminate Serum 8

• What does the illuminate serum do?
• What are the main ingredients of the illuminate serum?
• Who can use the illuminate serum?
• Is the illuminate serum pregnancy safe?
• Is the illuminate serum ok for sensitive skin?

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zink lotion 30 9

• What does “ocean, lake and river safe” mean?
• What is the zink lotion’s SPF level?
• What is zinc oxide?
• Will zink lotion 30 leave white residue on my skin?
• Will zinc oxide hurt my skin?

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dewlux lotion 30 9

• Are dewlux face kream 30 and dewlux lotion 30 the same product?
• Is dewlux face kream lite 30 still available?
• Is dewlux lotion 30 a high performance product?
• Is dewlux lotion 30 for day or night use?
• Can I use dewlux lotion 30 if I have oily skin?

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