Back to Store
Enter your search term here...
New support ticket
Check ticket status
when will my order arrive?
where does skoah ship to?
how much is shipping?
i live by a store can i do an in-store pickup?
how do i track my order?
View all 7
shoot! i made a mistake with my order.
is it safe to shop at skoah.com?
can i use an in-store gift card on my online purchase?
when can i expect my e-gift kard to arrive? how do i gift it?
how do i check the balance of my gift card?
can i use my gift card for online purchases?
can i return my gift kard?
Returns & Exchanges
can i return my products?
yikes! i received the wrong product(s)!
what happens if I don't like some of these products?
is my booking account different from my account i use to shop at skoah.com?
why do i have to enter my credit card?
i can’t seem to see my membership discount?
i have a facial certificate / gift card, how do i use this to book?
what’s in your products?
do you test on animals? and are your products vegan?
are your products gluten-free? i’m allergic.
my skin is sensitive, will i react to skoah products?
i see propylene glycol in some products – isn’t that antifreeze?
View all 61
which membership is right for me?
how does my membership work?
how do i cancel my membership?
can i share my membership?
i've misplaced my terms and conditions, what are they?
View all 12
about our peel
what does it do?
how often can i do a peel?
what are the risks and warnings?
what can I expect after the treatment?
View all 9
how often should I really come for facials?
can I come for a facial weekly?
what does a power facial entail?
what is the best facial for acne?
why do I still have blackheads after my facial?
View all 33
do you have a recycling program?
why are your labels plain?
is your entire staff just women? do you hire men?
is skoah a Canadian company?
how long have you guys been open?
View all 10
if I'm older, do I still need to take care of my skin?
what is the best way to treat teenage acne?
does dry skin cause wrinkles?
best anti-aging tips
View all 6
why do we use preservatives?
why do we use propylene glycol?
so I don't have to take AHA off?
what is the scent in the kleansing lotion?
is it pronounced A-H-A or A-HA?
View all 23
do I have to cleanse 2 times daily? why?
do I need to wear sunscreen in the winter?
5 minute morning skincare (the basics and how to have a quick and efficient routine)
how to use face masks?
is double cleansing necessary?
View all 23
why can't I pop it?
do I have like... really loose skin? How do I make it tighter? I just feel like it's really saggy.
why does my child have blackheads?
how do I make my pores smaller?
why does my pH have to be balanced?
View all 36
i don't need an SPF because I'm a darker skin tone
should men have skincare routines?
what is dehydrated skin? and how to help it
what happens to your skin while you sleep?
what do you do when you have acne and dry skin?
View all 10
what's wrong with using my apricot scrub?
timely results with skincare
what is the difference between UVA and UVB rays?
should we be using pH meters on skin?
the ultimate guide to pH and your skin